Hollard Funeral Cover

Hollard funeral cover pays a cash amount to your family when an insured person dies. There are two plans:

• Hollard Direct Funeral Cover: cover up to R75 000. You can add a partner and up to 4 parents. Up to 5 children are included at no extra cost, and a separate children benefit allows up to 10 children.
• Hollard Funeral Online: cover up to R50 000, bought online. You can add up to four parents. Up to five children are included at no extra cost, at 50% of the individual benefit up to R20 000.

Both plans include a R250 airtime voucher. The Direct plan also lists burial repatriation within South Africa for distances greater than 100 km and R5 000 stillbirth cover. Entry ages and waiting periods are in the table below.

• Hollard funeral claims: call 0800 935 465, email [email protected], or use the 24/7 WhatsApp claims channel on 087 058 6280. (hollard.co.za)
• Hollard says approved claims are paid within 48 hours once all supporting documents are received. (hollard.co.za)
• Waiting periods: accidental death is covered from the first premium; natural death has a 6-month wait (and 6 premiums paid); suicide or self-inflicted injury has a 12-month wait. (hollard.co.za)
• Up to 5 children can be covered at no extra premium on the online policy, cover equal to 50% of the main benefit up to R20 000; up to 4 parents can be added at extra premium. (hollard.co.za)
• Hollard has a 31-day cooling-off period: cancel within 31 days of receiving policy documents and premiums are refunded less the cost of any benefit cover provided. (hollard.co.za)
• Hollard warns about scams and says it will never ask for your card and CVV details. (hollard.co.za)

Plans as Hollard describes them on its own website on 30 September 2026. Premiums depend on your age, the cover amount and who you add, so the published figures are examples, not quotes.

Extra benefits Hollard lists:

• Hollard Direct Funeral Cover: Airtime benefit R250 voucher; burial repatriation within South Africa for distances greater than 100 km; R5 000 stillbirth cover; up to 5 children at no extra cost (Children benefit up to 10 children); up to 4 parents.
• Hollard Funeral Online: R250 airtime voucher; up to five children at no extra cost (cover 50% of Individual benefit, maximum R20 000); up to four parents.

Sources: hollard.co.za/...-stuff/funeral/funeral-cover, hollard.co.za/...stuff/funeral/funeral-online.

Checked on 30 September 2026 against Hollard's official website. Numbers change, so confirm on the linked page before you call. Hollard will never ask you to pay a claim fee or send money to a new bank account; if a caller does, hang up and phone the official number.

Sources: hollard.co.za/contact-us, hollard.co.za/for-policyholders/funeral-cover, hollard.co.za/...-stuff/funeral/funeral-cover.

On Hollard Direct Funeral Cover the policyholder must be between 18 and 75 at the start, and the partner must be older than 18. Children's cover ends on the 1st of the month after their 24th birthday. On Hollard Funeral Online the policyholder must be a South African aged 18 to 75, children can be added up to age 20 and parents up to 75.

Parents cost extra. Children on the online plan are included at no extra premium, but their cover is limited. Ask Hollard what each child would be covered for before you rely on it.

Accidental death is covered from the date the first premium is paid. Natural death has a 6-month waiting period, and 6 benefit premiums must have been paid. Suicide or self-inflicted injury has a 12-month waiting period, and 12 benefit premiums must have been paid.

Hollard has a 31-day cooling-off period. If you cancel within 31 days of receiving your policy documents, premiums are refunded less the cost of any benefit cover provided.

The law also says a funeral policy may not impose a waiting period longer than six months for natural death, and none may apply to accidental death. A new insurer may not impose a waiting period if you had a previous policy at least 31 days earlier, covering similar risks and the same lives, and you had completed that waiting period. Tell Hollard about your old policy.

Call 0800 935 465, email [email protected], or use the 24/7 WhatsApp claims channel on 087 058 6280. Hollard asks for:

• The Direct Funeral Claims Form, with FICA information.
• Your funeral policy number and ID number.
• Your banking details.
• A copy of the DHA-1663 notice of death form.
• The funeral parlour details (on Hollard Funeral Online).

Hollard says approved claims are paid within 48 hours once it has received all supporting documents. Hollard warns about scams and says it will never ask for your card and CVV details. If someone does, call the fraud line on 0801 516 170.

ASISA, the industry body, says the main reasons funeral claims are declined are waiting periods, fraud and unpaid premiums. Ask Hollard for the reason in writing and check it against your policy.

An insurer may not turn down a funeral claim for non-disclosure of information it did not specifically ask for before the policy started. If you disagree with the decision, take it to the National Financial Ombud Scheme. The service is free. You can lodge a complaint at nfosa.co.za/submit-a-complaint/, call 0860 800 900, or email [email protected]. Trying Hollard first is sensible, but it is not a legal requirement. The Ombud can dismiss a complaint after three or more years.

Hollard suits people who want cover of up to R75 000 and who are comfortable buying directly or online. The policyholder can be up to 75 at the start.

It suits you less if you need to see a price before you apply, because Hollard calculates premiums on the quote, or if you want cash back, because none is listed. Compare a written quote with other providers on our compare funeral cover page.