Funeral chains
Kings and Queens Funeral: policies, contact numbers and branches
By FuneralZA editorial team · 9 min read · Updated 30 September 2026
- 24-hour line
- +27 82 671 7008 / +27 73 1684284
- Type
- Funeral parlour with funeral policies
- Head office
- New Doornfontein, Johannesburg
- Operates in
- South Africa and Zimbabwe
- Policies
- Standard, Silver, Gold and Platinum
- Waiting period
- Six months
- Insurer
- Not named on the website; ask before you pay
Kings and Queens Real Funeral Services is a funeral parlour with its head office in New Doornfontein, Johannesburg. It has branches in South Africa and Zimbabwe and offers local, national and international burials and repatriation. It also sells four funeral policies: Standard, Silver, Gold and Platinum.
The policies carry a six month waiting period, and the price depends on the casket tier and where the burial will take place. The company's website does not name an insurer or an FSP number, so that is the first thing to ask about. We are independent and we do not sell cover. Confirm everything with the company.
Who Kings and Queens is
Kings and Queens Real Funeral Services is a company registered in South Africa. Its head office is at 56 Beit Street, corner Siemert Road, New Doornfontein, Johannesburg. It has branches in Randburg, Cosmocity, Tembisa, Pretoria, Polokwane, Musina and Cape Town (Bellville), and in Zimbabwe. The full list is in the contact section below.
The services it lists are removal of the deceased, registration of the death, embalming, hearse, coffins and caskets, burial, grave equipment such as a tent and chairs, family car transport, wreaths and help with repatriation documents. It handles local, national and international burials.
The company also owns the Alhambra Theatre in Doornfontein, which has three chapels. Ask whether the venue is available and what it costs.
What to know about Kings and Queens Funeral in 2026
- Head office is 56 Beit Street, corner Siemert Road, New Doornfontein, Johannesburg, with South African branches in Randburg, Cosmocity, Tembisa, Pretoria, Polokwane, Musina and Cape Town (Bellville), plus branches in Zimbabwe. (kingsandqueensfunerals.co.za)
- 24-hour numbers are published for the head office (+27 82 671 7008 / +27 73 1684284) and for Randburg (+27 79 193 7775 / +27 71 740 2628). (kingsandqueensfunerals.co.za)
- Its funeral policies carry a 6 month waiting period, accept all nationalities and cover local burials, national burials and international repatriation. (kingsandqueensfunerals.co.za)
- Policy price depends on both the casket tier and where the burial takes place; a joining fee of R250 to R500 applies on top of the monthly premium. (kingsandqueensfunerals.co.za)
- The services list includes removal of deceased, registration of death, embalming, hearse, coffins and caskets, burial, grave equipment (tent and chairs), family car transport, and facilitation of repatriation documents. (kingsandqueensfunerals.co.za)
- The company owns the Alhambra Theatre in Doornfontein, which has 3 chapels. (kingsandqueensfunerals.co.za)
Kings and Queens Funeral funeral plans and prices
Plans as Kings and Queens Funeral describes them on its own website on 30 September 2026. Premiums depend on your age, the cover amount and who you add, so the published figures are examples, not quotes.
| Plan | Cover | Entry age | Waiting period | Published premium |
|---|---|---|---|---|
| Funeral policies: Standard, Silver, Gold, Platinum (by region of burial) | The page states services, not Rand cover amounts: 'All Our Funeral Policies come with basic mortuary services, a casket(depends on the cover), grave marker and transport.' Standard, Silver (1 Tier casket), Gold (3 Tier casket) and Platinum (Dome casket). | Not stated | 6 month waiting period | Limpopo, Mpumalanga, North West, Free State And KZN: Standard R250 joining fee and R80 a month; Silver R300 joining fee and R110 a month; Gold R400 joining fee and R180 a month; Platinum R500 joining fee and R240 a month. Cape Town / Northern Cape / Eastern Cape / Western Cape / PE / EL: Standard R250 and R110.00; Silver R300 and R180.00; Gold R400 and R320.00; Platinum R500 and R440.00. Zimbabwe, Botswana, Swaziland and Lesotho: Standard R250 and R60; Silver R300 and R90; Gold R400 and R160; Platinum R500 and R220. Zambia, Malawi, Namibia and Mozambique: Standard R250 and R110.00; Silver R300 and R180.00; Gold R400 and R320.00; Platinum R500 and R450.00. The page does not say who the monthly premium covers (individual or family). |
Extra benefits Kings and Queens Funeral lists:
- Funeral policies: Standard, Silver, Gold, Platinum (by region of burial): International repatriations come with a complimentary grocery while local burials come with a hearse. Cover all nationalities; local, national and international repatriations.
Sources: kingsandqueensfunerals.co.za/...policies-in-south-africa.php.
The four policies explained
Kings and Queens sells Standard, Silver, Gold and Platinum policies. The plans table above shows the published premiums for each region of burial.
The website describes services, not Rand cover amounts. Every policy comes with basic mortuary services, a casket that depends on the level of cover, a grave marker and transport. Silver has a 1 tier casket, Gold a 3 tier casket and Platinum a dome casket. Local burials come with a hearse, and international repatriations come with a complimentary grocery.
Four things to check before you agree:
- The joining fee. A joining fee of R250 to R500 applies on top of the monthly premium, depending on the tier.
- Where the burial happens. The monthly premium changes with the region where you will bury, so choose the region carefully.
- Who the premium covers. The website does not say whether the monthly premium covers one person or a family. Ask, and get the answer in writing.
- The policy terms. The application forms on the website did not open when we checked, so we could not read the terms, entry ages or exclusions. Ask for the full policy wording before you pay.
The six month waiting period is stated on the site. South African rules allow a waiting period of up to six months for natural death, and none for an accident.
Kings and Queens Funeral contact numbers and branches
Checked on 30 September 2026 against Kings and Queens Funeral's official website. Numbers change, so confirm on the linked page before you call. Kings and Queens Funeral will never ask you to pay a claim fee or send money to a new bank account; if a caller does, hang up and phone the official number.
| What you need | How to reach Kings and Queens Funeral |
|---|---|
| Head office, New Doornfontein, Johannesburg (landlines) | +27 11 402 4804 / +27 11 402 9312 |
| Head office 24-hour numbers | +27 82 671 7008 / +27 73 1684284 |
| General enquiries email | [email protected] |
| Policy enquiries email | [email protected] |
| Complaints email | [email protected] |
| Randburg branch, 485 Jan Smuts Avenue (office / 24 hours) | +27 10 591 2689; +27 79 193 7775 / +27 71 740 2628 (24hrs) |
| Pretoria branch | +27 71 176 2883 |
| Polokwane branch | +27 15 590 0684; +27 63 137 7711 / +27 79 246 8272 |
| Cape Town branch (Bellville) | +27 71 890 1533 |
| Apply or get a quote | kingsandqueensfunerals.co.za |
South Africa: head office New Doornfontein (Johannesburg), Randburg, Cosmocity, Tembisa (Ebony Park, Midrand), Pretoria, Polokwane, Musina, Cape Town (Bellville). Zimbabwe: Esigodini, Filabusi, Brunapeg, Maphisa, Bulawayo (Kelvin and City Center), Harare, Plumtree. (kingsandqueensfunerals.co.za)
Sources: kingsandqueensfunerals.co.za/contact-kingsandqueens.php, kingsandqueensfunerals.co.za/terms-and-conditions.php.
Who underwrites the policies
The company's website names no insurer and shows no FSP number. Policy applications go through an online form on easipol.co.za. That is an administration platform, so it does not tell you who carries the risk.
A parlour that sells funeral cover must itself be an authorised financial services provider, and a licensed insurer must carry the risk. Regulators have warned that some funeral parlours collect premiums without being authorised or licensed. Parlours that only provide funeral services do not need that authorisation.
Before you pay a joining fee or a premium:
- Ask for the insurer's name and the company's FSP number in writing.
- Search for the FSP on the FSCA's register of financial services providers. The FSCA's toll-free number is 0800 110 443.
- Check that the insurer is on the Prudential Authority's list of licensed insurers.
- Ask to see the full terms, including which law applies if there is a dispute.
Claims and complaints
The website does not publish a claims procedure, a list of claim documents or a payout time. Ask the company, in writing, what it needs when someone dies and how long it takes.
For the death itself, Home Affairs uses the notice of death form DHA-1663 when a doctor issues it. A family member, or a representative the family appoints, must give notice of the death within 72 hours.
The company publishes a complaints email address in the contact table above. If a claim is declined, ask for the reason in writing and the clause it relies on. South African rules say an insurer must decide a funeral claim within two business days of receiving every document it requires. If you cannot settle it, complain to the National Financial Ombud Scheme. It is free. Phone 0860 800 900, email [email protected] or use the form on nfosa.co.za.
What to ask before you pay
- Who is the licensed insurer, and what is the company's FSP number?
- What does the monthly premium cover, one person or a family, and up to what age?
- What is the joining fee for my tier, and is it refundable if I cancel?
- Which region of burial applies to me, and what if the burial moves to another region?
- Which items are included for a local burial and which for an international one?
- What happens if I miss a premium?
- Which branch will handle the funeral, and can I reach it on a 24-hour number?
- Can I have the full policy wording before I pay anything?
Frequently asked questions
What is the Kings and Queens Funeral contact number?
The head office lists +27 11 402 4804 and +27 11 402 9312, and 24-hour numbers +27 82 671 7008 and +27 73 1684284. The contact table above also lists the Randburg, Pretoria, Polokwane and Cape Town branch numbers.
Where are the Kings and Queens branches?
In South Africa: head office in New Doornfontein, Johannesburg, and branches in Randburg, Cosmocity, Tembisa, Pretoria, Polokwane, Musina and Cape Town (Bellville). It also has branches in Zimbabwe.
What funeral policies does Kings and Queens sell?
Standard, Silver, Gold and Platinum, which differ in the casket. The price depends on the casket tier and the region of burial, and a joining fee applies. The plans table above lists the published premiums.
How long is the Kings and Queens waiting period?
The website states a six month waiting period. Ask for the policy wording to see which causes of death it applies to.
Who underwrites Kings and Queens funeral policies?
The website does not name an insurer or an FSP number. Ask the company for both in writing and check them with the FSCA and the Prudential Authority before you pay.
Does Kings and Queens do repatriations?
Yes. It lists local, national and international burials and help with repatriation documents. International repatriations come with a complimentary grocery. Ask for a written quote for your case.
How do I claim from Kings and Queens?
The website does not publish a claims procedure. Phone the company, ask which documents it needs and how long it takes, and get the answers in writing. If a claim is declined you can complain to the National Financial Ombud Scheme.
